Reference
Recovery
What Amazon may owe this seller — stock lost or damaged and never reimbursed, refunds nothing came back for, and fees charged above what the same product paid the same day — with the evidence to raise a case before the claim window closes.
Amount
What this finding says Amazon may owe, in the currency the underlying record was in.
Good: Shown as "not valued" rather than a dollar figure when the SKU sold nothing in the 90 days before the event — an absent price is not a free one, so the finding is still counted, just not priced.
From: each finding's own 'amount' field, built per detector in public/inc/recovery.php — e.g. recovery_price() for lost or damaged stock.
Certain
Findings where the records this account holds are internally inconsistent in a way the arithmetic itself closes — nothing assumed.
Good: Compare against Probable beside it — never add the two together. A seller told one combined figure and given less than it implies stops trusting the page.
From: recovery_totals()['certain'] in public/inc/recovery.php.
Confidence
Whether this row is Certain — the arithmetic closes with nothing assumed — or Probable — this account's own records do not explain it, but records Amazon holds and this account does not could.
Good: Not a figure — read it before deciding whether to raise a case.
From: the row's own 'confidence' value, set by whichever detector produced it in public/inc/recovery.php.
Days left
How many days remain before Amazon's claim window closes for this finding, counted from the earliest event date behind it.
Good: Warned at 30 days or fewer. Once it goes negative the finding moves out of Certain and Probable altogether and into the list of expired findings further down the page.
From: recovery_finding() in public/inc/recovery.php: the claim window's length for that kind of finding, minus days elapsed since event_day.
Evidence
The ids and figures a Seller Support case would need for this finding, and the one sentence that would disprove it.
Good: Not a figure — read "Disproved by" before raising a case; it names the one fact that would make this finding wrong.
From: each detector's own 'evidence' array in public/inc/recovery.php, e.g. recovery_overrefunded(), recovery_lost_source().
Expired
How many days ago this finding's claim window closed.
Good: Not something to act on — Amazon will not consider these now. Kept visible so the cost of not having looked sooner is seen, not hidden.
From: computed from the row's own days_left in public/inc/recovery.php, shown as days elapsed since the window closed.
Expiring within 30 days
How many live findings — Certain and Probable together — have 30 days or fewer left on their claim window.
Good: The note beneath breaks out how much of that is Certain against how much is Probable, since the two dollar figures are never summed into one.
From: recovery_totals()['expiring'] in public/inc/recovery.php.
Kind
Which of the five checks found this — stock lost, stock damaged, a refund exceeding what was paid, a refund nothing came back for, or a fee charged above the product's own rate.
Good: Not a figure — an identifier for the row.
From: recovery_kind_label() applied to the row's 'kind' in public/inc/recovery.php.
Probable
Findings this account's own records do not explain, but records Amazon holds and this account does not could still account for.
Good: Compare against Certain beside it, never added to it — worth checking each one, not worth claiming blind.
From: recovery_totals()['probable'] in public/inc/recovery.php.
Product
The SKU, and its title where known, this finding is about — or, on a multi-item order where charges and refunds cannot be reliably tied to one SKU, a note that no single product can be named.
Good: Not a figure.
From: recovery_product_html() in public/recovery.php, from the finding's own sku, title and skus fields.
Units
How many units this finding concerns.
Good: Not judged alone — read beside Amount, since an unvalued finding is still counted here even though it adds nothing to the dollar total.
From: each detector's own 'units' figure in public/inc/recovery.php.
When
The date of the event this finding is about — when stock went missing, or when the refund or fee was filed.
Good: Not a figure to judge — the age beneath it and Days left, further along the row, are what to act on.
From: the finding's own event_day in public/inc/recovery.php.